Terms of Service
Last Modified: February 12, 2020
Welcome to the website of Christy Natsumi Jewelry. By purchasing from us, you are supporting a small business in Santa Cruz CA that works with artisans and skilled goldsmiths in San Francisco bay area and with a network of US based suppliers.
The following terms and conditions govern your access to and use of christynatsumi.com, including any content, functionality and services offered on or through our Website.
This Website is offered and available to users who are 18 years of age or older and reside in the United States or any of its territories or possessions.
All purchases through our Website or as a result of visits made by you to our Website are governed by the following terms:
Order to Shipping Timeline
In most cases our jewelry is made to order. From order, creation, to shipment, we ask up to 10-15 business days for delivery on production styles. Need it sooner? We will do our best to accommodate rush deliveries whenever possible. Don’t hesitate to ask.
Please note that custom and customized jewelry will require 4-8 weeks for creation and delivery.
Sales tax of 8.50% will be charged for California residents.
Our jewelry can be personalized to your needs including ring sizes, chain lengths, and metal and/or gemstone options. Please contact us to discuss how you would like to customize a piece of jewelry from our site. Additional fees may apply. All sales are final for customized pieces.
All payments are processed via credit card. Payment is expected at time of purchase. We do not offer payment plans.
Most items will be shipped via USPS Priority Mail. Signature confirmation is mandatory for all orders and included in the flat shipping rate. Additional shipping fees apply for custom, customized, and orders over $500 that will be shipped USPS overnight. Please note that once delivery is confirmed through the carrier, neither Christy Natsumi or USPS is responsible for the security of the jewelry mailed.
Expedited shipping is available upon request, please contact us.
International shipping is available for select countries. Please note any taxes, duties, and customs fees associated with shipping outside of the United States are the sole responsibility of the purchaser. Contact us here for further information.
Returns and Exchanges
If you are not satisfied with your purchase, merchandise in new and unworn condition, in it's original packaging may be returned within 7 days of receipt, excluding shipping costs. Customers are responsible for return shipping. Please note that we are not responsible for lost or stolen items in the mail. When returning your merchandise we strongly suggest adding insurance to the shipment for the dollar amount of the merchandise.
Custom and customized jewelry, sale items, and any rings in special sizes are non-refundable.
Please contact us for a return authorization code. Returned merchandise without a code will not be accepted.
We pride ourselves in creating high quality jewelry and meticulously check each piece before shipping. However, jewelry worn everyday requires maintenance just like anything else. If your jewelry needs repairs, we are happy to be of assistance for any product purchased through ChristyNatsumi.com. Additional cost may be required depending on the nature of the repair. Customers are responsible for shipping costs. Please contact us for further information.
Custom, Personalized, and Special Occasion Jewelry
Christy Natsumi offers custom jewelry creation, design assistance, and stone sourcing consultations. Check out our custom orders page for more information. (Please note all custom orders are subject to our custom jewelry contract that will be provided to you.)
Our name, our logo, and all related names, logos, product and service names, designs and slogans are our trademarks. You must not use such marks without the prior written permission of us. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
Intellectual Property Rights
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by us or our partners and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
If you wish to make any use of material on the Website other than that set out in this section, please contact us here.
Accessing the Website and Account Security
We reserve the right to withdraw or amend this Website, and any service or material we provide on the Website, in our sole discretion without notice. We will not be liable if for any reason all or any part of the Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Website, or the entire Website, to users, including registered users.
If you choose, or are provided with, a user name, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any other person or entity. You also acknowledge that your account is personal to you and agree not to provide any other person with access to this Website or portions of it using your user name, password or other security information. You agree to notify us immediately of any unauthorized access to or use of your user name or password or any other breach of security. You also agree to ensure that you exit from your account at the end of each session. You should use particular caution when accessing your account from a public or shared computer so that others are not able to view or record your password or other personal information.
Limitation on Liability
IN NO EVENT WILL OUR COLLECTIVE LIABILITY, AND OUR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS AND DIRECTORS, TO ANY PARTY (REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE) EXCEED THE AMOUNT YOU HAVE PAID TO US FOR THE APPLICABLE CONTENT, PRODUCT, OR SERVICE OUT OF WHICH LIABILITY AROSE.
THE FOREGOING DOES NOT AFFECT ANY LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
Governing Law and Jurisdiction
Christy Natsumi Jewelry respects your privacy and we are committed to protecting it.
This policy describes the kinds of information we may collect from you or that you may provide to us when you visit our website and our practices for collecting, using, maintaining, protecting and disclosing that information.
This policy applies when we are in control of how data is collected, stored, and processed. (When we are the data controller.) Including information we collect:
- on our Website (christynatsumi.com including any sub-domains)
- in e-mail or other electronic messages between you and our Website
- via our email marketing service provider (MailChimp)
It does not apply to information collected by:
- us offline or through any other means
- any third party, including through any application or content that may be linked to or be accessible from our Website
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it.
Our Website incorporates privacy controls affecting how we process your personal data. You can opt out of our email newsletter, request your personal information, request to update and change your personal information, or request to delete your personal information. If you wish to opt out of our email newsletter, you can click the unsubscribe link at the bottom of every email we send. You may make any of these requests by contacting us here.
What information we collect and how we use it
We collect several types of information about you, including information that:
- identifies you personally, such as name, postal address, e-mail address, telephone number, or opens or clicks within email newsletters
- is about your internet connection, the equipment you use to access our Website, and how you use our Website
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about you including:
- how you interact with our Website, including what pages you visited, and if you open or click on our email newsletters
- information about your computer and internet connection, including your IP address, location, operating system and browser type
We collect this information via Google Analytics, Shopify and MailChimp using cookies, and web beacons. And this information helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- estimate our audience size
- understand how our audience uses our Website
- store information about your preferences, allowing us to customize our Website according to your individual interests
- speed up your searches
- recognize you when you return to our Website
The technologies we use for this automatic data collection may include:
- web beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us to count users who have visited pages, opened an e- mail, and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. If you block cookies, you will not be able to use all the features on our website.
The Usage Information we collect is used to monitor and improve our website and services. [GDPR Basis: Legitimate Interest]
When you create an account on our Website, you voluntarily provide us your name and email address. We collect this information via Shopify in order to deliver you the products you requested. [GDPR Basis: Contract]
When you fill out a contact form, you voluntarily provide us your name, contact information, and other information. We will process this information according to the instructions you provide. [GDPR Basis: Consent]
When you make a purchase through our website, you voluntarily provide us your name, email address, postal address(es), and credit card information.
We collect this information via Shopify. This information is used to supply you with the product purchased and keep accurate records of your transaction. [GDPR Basis: Contract]
Email Newsletter Information
When you sign up for our email newsletter list, you voluntarily provide us your name and email address. We collect information on how you open and interact with our emails via MailChimp so we can deliver the most relevant information to your inbox. We will process this information per your request to provide you the relevant information and newsletters. [GDPR Basis: Consent]
We may process any personal information we have on you when required by a court order, legal obligation, court proceeding. [GDPR Basis: Legitimate Basis]
Disclosure of Your Information
We may disclose aggregated information about our website visitors (information that is not identifiable to you) without restriction.
We do not sale, rent, or share our email list containing your personal information to third parties.
However, we may disclose information that can be directly tied to you to:
- contractors, service providers and other third parties that we reasonably use to support our business
- fulfill the purpose for which you provide it
- fulfill any other purpose disclosed by us when you provide the information
- process your payment, including refunds, complaints, queries with Shopify only to the degree necessary
We may also disclose your personal information:
- to comply with any court order, law or legal process, including to respond to any government or regulatory request
- to enforce or apply any agreements between us, including for billing and collection purposes.
- if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of us, our customers or others. For example, exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
Choices About How We Use and Disclose Your Information
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
- Promotional Offers from Us. If you do not wish to have your e- mail address used by us to promote our own or third parties' products or services, you can opt-out by clicking the unsubscribe link at the bottom of every email we send or by contacting us here. This opt out does not apply to information provided to us as a result of a product purchase or transaction.
Retaining and Deleting Your Information
We will keep your data for no longer than is necessary for the purpose you gave it to us.
Data Security and International Transfers
Our offices are based in the United States, along with our hosting facilities and service providers.
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure both during transfer and storage.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Children Under the Age of 16
Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to our Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information to our Website or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any user name you may use.
If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us here.
Your California Privacy Rights
California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us here.
Your European Union Privacy Rights
The EU General Data Protection Regulation permits users of our Website that are European Union residents certain rights. Your rights include:
- the right to access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to object to processing;
- the right to data portability;
- the right to complain to a supervisory authority; and ! the right to withdraw consent.
To access a copy of your data, correct it, restrict how its used, or erase it please contact us here. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
If you believe that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
If you wish to withdraw your consent for us to process your data, you can opt-out by contacting us here.
This website is owned and operated by: Christy Natsumi, LLC, a California limited liability company.
Our mailing address is: 849 Almar Ave. STE C-297 Santa Cruz CA 95060